A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be dealt with in maximum 60 minutes after the support ticket or e–mail was received. If your issue needs further assistance from an administrator, we’ll forward the ticket or the email to the person in charge, in a timely manner and will leave a comment to inform you that more time will be needed for finding the optimal solution. And if you take advantage of the Managed Services package, any of the server management tasks included there will be executed whenever you like.
A Premium–Quality Tech Support Service
- We’ll be available to you 24/7 to answer any inquiries that you may have connected with our Website Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated hosting server. In case you also need support with server admin procedures, you can take advantage of our Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services.
A User–Friendly Help Section
Our Website Control Panel is preinstalled for every dedicated server. Among its functions is a very handy integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of help articles have video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You will find the educational articles and the video tutorials in the top right corner of each Website Control Panel section.